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1. What We Collect

We may collect information such as your name, email address, phone number, delivery address, and order details when you create an account, place an order, or contact our support team.

2. How We Use Your Information

We use your information to process and deliver orders, provide customer support, manage returns and refunds, improve our products and services, and provide you with a better shopping experience.

3. Order & Delivery Information

Your name, phone number, and delivery address may be shared with trusted delivery partners only when necessary to deliver your order safely and efficiently.

4. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders and locations. When you choose COD, payment is collected when your order is delivered. We do not collect or store online card or payment account information through our website.

5. Returns & Refunds

We use your order information to process eligible returns, replacements, refunds, and other after-sales requests. Physical products may generally be returned within the applicable 7–14 days return window, subject to our Return & Refund Policy.

6. Marketing Communications

With your consent, we may send emails about new products, special offers, discounts, restocks, and shopping updates. You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails.

7. Cookies

We may use essential cookies and similar technologies to keep your cart working, remember basic preferences, and improve website functionality. Optional analytics technologies may be used to understand how visitors interact with our store.

8. Information Sharing

We do not sell your personal information. Information may be shared only with trusted service providers when necessary for order delivery, website operation, customer support, security, or other legitimate business purposes.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, loss, or disclosure. However, no online service can guarantee absolute security.

10. Your Privacy Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate business requirements. For privacy-related requests, please contact our support team through the contact information provided on the Cart Wise Shop website.

1. Orders & Pricing

All product prices displayed on Cart Wise Shop are subject to change without prior notice. An order is considered confirmed once you receive an order confirmation and a valid Order ID.

2. Product Information

We make reasonable efforts to keep product names, descriptions, images, prices, availability, and other information accurate. Minor differences between product images and the actual product may occur.

3. Cash on Delivery

We offer Cash on Delivery (COD) for eligible products, orders, and delivery locations. When COD is selected, the order amount must be paid to the delivery partner when the order is delivered.

4. Order Confirmation & Cancellation

Orders may be cancelled before dispatch, subject to availability and order status. We may cancel an order if a product is unavailable, pricing information contains an error, or the order cannot be fulfilled.

5. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible. Estimated delivery times may vary depending on your location, product availability, courier operations, weather, holidays, or other circumstances beyond our reasonable control.

6. Returns & Refunds

Eligible physical products can generally be returned within 7–14 days from the delivery date, subject to our Return & Refund Policy. Products must meet the applicable return conditions before a return or refund can be approved.

7. Product Availability

Products displayed on our website are subject to availability. If an ordered product becomes unavailable, we may contact you regarding the order or cancel the unavailable item and provide the applicable resolution.

8. Acceptable Use

You agree not to misuse the website, submit false order information, place fraudulent orders, abuse promotional offers, interfere with website functionality, or use the service for any unlawful purpose.

9. Limitation of Liability

We are not responsible for delays, interruptions, or delivery failures caused by circumstances outside our reasonable control, including courier delays, severe weather, natural events, or other unforeseen circumstances. Where permitted by law, our liability relating to an order is limited to the amount paid for that order.

10. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our shopping services, policies, or legal requirements. Updated terms will be posted on this website, and continued use of Cart Wise Shop after the changes take effect constitutes acceptance of the updated terms.

1. Return Window: 7–14 Days

Eligible physical products may be returned within 7–14 days of delivery, depending on the product category. The applicable return period may be mentioned on the product page, order details, or packing slip.

2. Return Eligibility

Products must be unused, unworn, unwashed, and in their original condition with original packaging, tags, accessories, and other included items where applicable.

3. How to Start a Return

To request a return, contact Cart Wise Shop through the contact page and provide your Order ID, product details, and reason for the return. Our team will guide you through the return process.

4. Return Process

• Step 1: Contact us with your Order ID and return request.
• Step 2: Follow the return instructions provided by our support team and securely pack the product.
• Step 3: Hand over the package to the designated courier service when instructed.
• Step 4: Once the returned product is received and inspected, we will process the applicable refund or replacement.

5. Product Inspection

Returned products are inspected after they reach us. A return may be rejected if the product has been used, damaged, altered, missing accessories, or does not meet the applicable return conditions.

6. Non-Returnable Products

Certain products may not be eligible for return, including opened personal-care products, perishable food items after opening, personalized or customized products, activated digital products, and items clearly marked as Final Sale.

7. Damaged or Wrong Product

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible with your Order ID and clear photos of the product and packaging. We will review the issue and provide an appropriate replacement, return, or refund solution.

8. Cash on Delivery Refunds

For orders placed using Cash on Delivery (COD), an approved refund may be provided through an available refund method communicated by our support team, such as bank transfer or store credit. Additional information may be requested to process the refund securely.

9. Refund Processing

Once an eligible return has been received and approved, the refund or applicable resolution is generally processed within 5–7 business days. Processing time may vary depending on the return inspection and the selected refund method.

10. Exchanges & Final Decision

Where available, eligible products may be exchanged for the same or a suitable replacement product. Replacement availability depends on current stock. Cart Wise Shop reserves the right to review each return request according to this Return & Refund Policy and applicable law.